Refund policy
Return Window: You have 30 days from the date you receive your item to request a return or refund.
Eligibility: To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging.
How to Start a Return:
- Contact us at valcourtwiman@gmail.com with your order number and a clear photo or video of the item(s).
- Once your return request is approved, we will provide you with a return shipping label and instructions. Items sent back without prior authorization will not be accepted.
- Ship the item to our return address: 4842 South 18th Drive, Ridgefield, Washington 98642-7167, United States.
Refunds: Once we receive and inspect the returned item, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at valcourtwiman@gmail.com.
Return Shipping Costs: Customers are responsible for their own return shipping costs, unless the item received is defective, damaged, or incorrect.
Non-Returnable Items: The following items cannot be returned:
- Perishable goods
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials
- Sale items and gift cards
EU Customers: If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification.